Customer Policy for Home Massage Service

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Customer Policy for Home Massage Service
27/05/2024 03:15 PM 39 Views

    Customer Policy for Home Massage Service (English)

    1. Appointment Booking

    • Advance Booking: Customers should book their appointment at least 24 hours in advance to ensure availability of staff.
    • Appointment Confirmation: After booking, customers will receive a confirmation notice via email or SMS.

    2. Cancellation and Rescheduling

    • Cancellation: Customers can cancel their appointment for free if done at least 12 hours in advance. Cancellations made within 12 hours of the appointment will incur a small fee.
    • Rescheduling: Customers can reschedule their appointment for free if done at least 12 hours in advance.

    3. Preparation Before the Session

    • Space: Customers should prepare a clean, quiet, and spacious area for the therapist to work comfortably.
    • Medical Conditions: Customers should inform the therapist of any medical conditions that might affect the session, including allergies, injuries, or chronic illnesses.

    4. During the Session

    • Cooperation: Customers should cooperate and follow the therapist's instructions to ensure the effectiveness and safety of the session.
    • Respect: Customers must respect the therapist and refrain from any form of harassment or disrespectful behavior.

    5. Payment

    • Payment Methods: Customers can pay by cash, credit card, or bank transfer. Details will be provided during the booking process.
    • Invoice: Customers will receive a detailed invoice after each session.

    6. Feedback and Complaints

    • Feedback: Customers are encouraged to provide feedback on the service to help the company improve service quality.
    • Complaints: All complaints will be addressed promptly and fairly. Customers can contact customer support via phone or email.
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